Data Deletion Instructions
You can ask us to delete the personal information we hold about you at any time. This applies to our website, NEXACT, and Ketra Voice / Ketra Text — including data received through the WhatsApp Business Platform and other Meta services. This page explains how.
1. What can be deleted
- Ketra Text (WhatsApp): Your WhatsApp phone number, profile name, and the content of messages exchanged with Ketra Text or a Ketra Text-enabled business.
- Ketra Voice: Call transcripts and call metadata (such as phone number, time, and duration).
- Website and NEXACT: Contact form submissions and intake information.
2. How to request deletion
- Email support@magorosmartsystems.co.za with the subject "Data Deletion Request", or send the words "Data Deletion Request" on WhatsApp to +27 73 654 1354.
- Include the phone number or email address you used with us, and — if you interacted with a business using Ketra Voice or Ketra Text — the name of that business.
- We may ask you to confirm the request from the same phone number or email so we can verify it is really you.
3. What happens next
- We confirm receipt of your request within 5 business days.
- We delete your personal information from our systems within 30 days of verifying your request, and confirm when it is done.
- Where you contacted a business that uses Ketra Voice or Ketra Text, that business is the responsible party for your data under POPIA. We will delete the data we process on their behalf and let them know about your request.
4. What we may need to keep
We may keep limited records where the law requires it — for example, invoicing and tax records for NEXACT clients (see our Privacy Policy). We keep these only as long as required and do not use them for any other purpose.
5. Data held by Meta
Messages also pass through WhatsApp, which is operated by Meta. Deleting your data with us does not delete data held by WhatsApp or Meta. To manage that, use your WhatsApp settings or see WhatsApp's Privacy Policy.
6. Your rights
Deletion is one of your rights under South Africa's Protection of Personal Information Act (POPIA). If you are not satisfied with how we handle your request, you can lodge a complaint with the Information Regulator South Africa (inforeg@justice.gov.za).
7. Contact
Magoro Smart Systems
Pretoria, South Africa
Email: support@magorosmartsystems.co.za
WhatsApp: +27 73 654 1354